Frequently Asked Questions
Where are Ô Chérie products manufactured?
Our products are manufactured in Europe, the United States and China, according to the most qualified partners for each category.
We carefully select suppliers who guarantee lasting quality , faithful printing and ethical respect for production conditions.
What are the delivery times?
Delivery times vary depending on the product and destination.
Generally, it takes 3 to 15 working days after dispatch.
Each order is carefully prepared and shipped as soon as production is complete.
Are shipping costs included?
Shipping costs are calculated based on the weight and number of items in your order. Since our products come from different suppliers , your order may be shipped in multiple packages , which could result in additional shipping charges . These charges are always displayed before payment confirmation.
Can I return or exchange a product?
Since the products are made to order, returns and exchanges are not possible . However, if your item arrives damaged or defective, we offer a replacement or refund upon presentation of photographic evidence.
How do I care for my products?
Specific care instructions are available on each product page.
In general: gentle hand washing or machine washing at low temperature, avoid tumble drying and prefer air drying.
How do I contact customer service?
You can write to us directly via the website's contact form or by email at contact@ocherie.com .
We respond to all requests within 48 business hours with the utmost care 💌